Tech support at UKC
Blogging of my first days at uni has been delayed by problems connecting to the network... And the resulting conversation with tech support:
From: shish To: tech support Your SBS signup form for linux users  has typos that make it impossible to submit; the resulting page is a back trace of a nullpointerexception. I guessed the URL of the windows version of the form and filled that one in instead, and it works fine (it even sent me the correct download, CSA.sh). The fix is to go through the form and give the elements their proper names (eg, change "username0" to "username")  http://reg-kent.org:8080/registration/register-linux.html  It looks like someone copy & pasted the form in a WYSIWYG editor -- all the relevant elements had zeroes after them, which is a standard way of keeping unique element IDs after copy & pasting...  I would guess somebody did something like form["username"].value, without first making sure that the "username" element was POSTed :-/
A rather simple problem, and I even took the time to work out why things were broken, and explain how to fix them in easy to understand terms. The result?
From: Tech support To: Shish Thanks for your e-mail. You need to have Java turned on in order to see the page correctly and submit it.
So I reply again, in even simpler terms, and explain why the previous response was wrong:
Thanks for your e-mail. You need to have Java turned on in order to see the page correctly and submit it.
2006-09-18 07:43:55 -0500